Paco Orozco – Spartans don’t like "bad" data

Discover how Paco Orozco used data-driven insights to transform service delivery at his organization, improving latency, trust, and user experience through a custom script, Sumo Logic, and innovative tools like Raspberry Pi and Balena.io.

Key takeaways
  • POC started to measure latency across Europe, using a custom script and Sumo Logic
  • Found that the best region for services was Frankfurt, due to lower latency
  • Previously, discussions were unsatisfying and ineffective, with no clear results
  • Through the proof of concept, discovered a maturity framework for services, which was not being used
  • Built trust among teams by providing accurate data and transparency
  • Used a Raspberry Pi to measure latency and gathered insights on how to improve services
  • Deployed services in Google Cloud, AWS, and an internal Kubernetes cluster
  • Iterated on development, focusing on simplifying and improving services
  • Found that some services were not aligned with company goals, and were too complex
  • Utilized Balena.io to improve service deployment and management
  • Improved trust among teams and stakeholders by providing accurate data and transparency
  • Aimed to reduce latency and improve user experience
  • Used metrics and reports to track progress and make decisions