RubyConf 2023 - Keynote by Sharon Steed

Discover the power of empathy in building trust, improving communication, and creating a more inclusive culture in the workplace, and learn how to develop and strengthen this vital skill.

Key takeaways

Empathy is essential for building trust, improving communication, and creating a more inclusive culture in the workplace.
Practicing empathy requires patience, perspective, and connection, and can be achieved through active listening and asking open-ended questions.
Sympathy is a passive emotion, while empathy is a choice that requires effort and understanding.
Empathy can increase employee engagement and retention, and reduce turnover and recruitment costs.
Companies with a high employee engagement experience 23% are more likely to innovate and solve problems.
Vulnerability is key to building trust and creating a more inclusive culture, and requires an environment of safety and open communication.
People are more likely to open up and share their experiences when they feel heard and understood.
Active listening and asking open-ended questions can help to build connections and create a sense of community.
Empathy can help to break down biases and promote understanding and acceptance.
Practicing empathy requires self-reflection and a willingness to learn and grow.
Companies that prioritize empathy and inclusion are more likely to attract and retain top talent.
Empathy is a skill that can be developed and strengthened over time with practice and effort.

RubyConf 2023 - Keynote by Sharon Steed

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