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RubyConf 2023 - Keynote by Sharon Steed
Discover the power of empathy in building trust, improving communication, and creating a more inclusive culture in the workplace, and learn how to develop and strengthen this vital skill.
- Empathy is essential for building trust, improving communication, and creating a more inclusive culture in the workplace.
- Practicing empathy requires patience, perspective, and connection, and can be achieved through active listening and asking open-ended questions.
- Sympathy is a passive emotion, while empathy is a choice that requires effort and understanding.
- Empathy can increase employee engagement and retention, and reduce turnover and recruitment costs.
- Companies with a high employee engagement experience 23% are more likely to innovate and solve problems.
- Vulnerability is key to building trust and creating a more inclusive culture, and requires an environment of safety and open communication.
- People are more likely to open up and share their experiences when they feel heard and understood.
- Active listening and asking open-ended questions can help to build connections and create a sense of community.
- Empathy can help to break down biases and promote understanding and acceptance.
- Practicing empathy requires self-reflection and a willingness to learn and grow.
- Companies that prioritize empathy and inclusion are more likely to attract and retain top talent.
- Empathy is a skill that can be developed and strengthened over time with practice and effort.