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Transforming Industries with AI | Olivier Blais, Alan Gormley, Marie Toft, Jonathan Keane | DTS 2023
Learn how AI can transform industries by removing barriers and creating emotional connections with customers.
- AI is not a single solution, but a tool to be used in context.
- To succeed, companies need to remove barriers and invest in quality data.
- AI should be explained and made human-friendly.
- It’s essential to create emotional connections and empathy with customers.
- AI should be trained with emotional intelligence (EI) to avoid bias and enhance human connection.
- Generative AI can be used to create new products and services.
- AI can help with employee engagement, internal process efficiency, and customer retention.
- AI innovations should be contextual and not generic.
- AI is not just about technology, but about understanding business problems and creating solutions that solve real needs.
- Training data scientists can be expensive, but AI can help with this.
- Building AI capabilities is crucial for future-proofing business.
- Companies need to focus on specific areas, such as customer service or internal processes, to make meaningful changes.
- AI should be used to augment human capabilities, not replace them.
- Emotional intelligence is essential for both humans and AI systems.
- AI can help create new ways of thinking, not just new tools.
- AI can also enhance employee engagement and create opportunities for growth.
- AI innovations should be validated over and over to ensure their effectiveness.
- AI should be created with controls and guardrails to ensure responsible usage.
- Companies should focus on building standardization and controls for AI systems.
- AI is not just for large corporations, but can be used by smaller companies as well.