Building a Culture of Healthy Conflict in Tech Teams - Andrew Murphy - NDC Porto 2023

Unlock the power of healthy conflict in tech teams at NDC Porto 2023. Learn strategies for safe dialogue, positive intent, and aligned goals to drive innovation and success.

Key takeaways

Key Takeaways:

  1. Healthy conflict: Encourages accountability, team cohesion, and problem-solving.
  2. Unhealthy conflict: Leads to reinforcing negative behaviors, groupthink, and unresolved issues.
  3. Safe dialogue: Essential for building trust and resolving conflicts effectively.
  4. Assume positive intent: Believe that others are trying to achieve the same goals as you.
  5. Acknowledge and correct negative intent: Express your understanding of others’ perspectives and correct any misunderstandings.
  6. Common goals: Aligned goals foster healthy conflict and prevent it from becoming personal.
  7. Mutual respect and trust: Respect others’ opinions and perspectives, even if you disagree.
  8. Active listening: Engage fully in conversations, understand others’ viewpoints, and avoid interrupting.
  9. Pause framework: Prepare, understand, share, and realign to resolve conflicts effectively.
  10. Culture of healthy conflict: Foster an environment where conflicts are welcomed, discussed openly, and resolved constructively.