Building a Culture of Healthy Conflict in Tech Teams - Andrew Murphy - NDC Porto 2023

Develop a culture of healthy conflict in your tech team by fostering open communication, trust, and constructive dialogue, leading to creative solutions and improved outcomes.

Key takeaways
  • Healthy conflict is necessary for growth and improvement in tech teams, but it requires a culture of open communication and trust.
  • Healthy conflict arises from complex goals and different perspectives, not from personal attacks or ego.
  • To lead a healthy conflict, start by acknowledging and understanding the other person’s perspective, and then share your own perspective.
  • Use active listening to truly understand the other person’s point of view, and ask open-ended questions to encourage discussion.
  • Assume positive intent and recognize that the other person may be trying to achieve a goal that aligns with the team’s goals.
  • Healthy conflict can lead to creative solutions and improved outcomes, but it’s essential to focus on the issue, not the person.
  • To build a culture of healthy conflict, foster trust through regular one-on-ones and open communication.
  • Set clear goals and guidelines for discussions, and encourage all team members to participate.
  • Use safe dialogue and respectful language to create a comfortable and constructive environment.
  • Be prepared to address and resolve conflicts quickly, and don’t let them fester.
  • Healthy conflict is essential for building a strong and cohesive team, and it’s a crucial skill for leaders to develop.
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