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DPC2019 Keynote: RTFM - Jessica Mauerhan
Discover the power of kindness and empathy in solving problems, and learn why RTFM is not always the best approach. By embracing a culture of mutual respect and open communication, we can create a more positive and welcoming community.
- RTFM (Read the Freaking Manual) is not always the best approach to solving problems.
- Sometimes, all it takes is a little bit of kindness and empathy to change someone’s behavior.
- We should be encouraging and welcoming to those who ask for help, rather than condescending or dismissive.
- Everyone has something they can offer, and we should be kind and respectful to others.
- RTFM doesn’t always provide the help we need, and seeking human interaction can be beneficial.
- We get angry when people challenge our way of doing things, but it’s okay to admit when we’re wrong and apologize.
- Empathy is the final step of maturity, and it’s important to practice cognitive empathy.
- We should be open to learning from others and trying new approaches, even when they don’t work.
- Sometimes, we need to take a step back and relearn how to approach problems, just like Eric learning to bowl.
- Too much focus on being right and too little focus on being kind can lead to negative behavior.
- Understanding another person’s perspective can be really hard, but it’s important to try.
- We should be encouraged by others and try to create a positive and respectful community.
- We can all learn from each other, regardless of our backgrounds or experiences.