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Kaitlyn Tierney at StaffPlus London 2023
Discover how to transform your team's knowledge base with a well-structured wiki, effective documentation, and collaboration, and learn the benefits of prioritizing documentation for improved communication and scalability.
- Documentation is a critical part of every organization, and having a well-structured knowledge base can be transformative for teams.
- A wiki can be an effective tool for documenting knowledge, especially when combined with a finding aid to help organize and make accessible digital ephemera and working docs.
- Consistency is key to making documentation effective, and this can be achieved by establishing a taxonomy for categorizing content and creating a style guide for writing.
- Librarians can be valuable assets when it comes to organizing and structuring documentation, as they have experience in creating systems for managing and making accessible large bodies of information.
- Documentation should be prioritized and made accessible to all team members, and this can be achieved by setting up a wiki and encouraging team members to contribute to it.
- It’s important to cultivate a culture of documentation excellence, where team members are encouraged to document their work and share their knowledge with others.
- Notion is a popular tool for creating wikis, and it offers a range of features that make it easy to organize and structure content.
- Indexing digital ephemera and working docs in a finding aid can help make them easier to find and access.
- It’s important to prioritize documentation and make it a part of the organization’s culture, as this can help improve collaboration and knowledge sharing.
- Documentation can be a powerful tool for scaling technical expertise and influence, and it can help team members to communicate more effectively with each other.
- The primary sections of a wiki should reflect the priorities of the organization, and team members should be encouraged to contribute to it in a way that reflects their expertise.
- Documentation should be regularly reviewed and updated to ensure that it remains accurate and relevant.
- Collaboration is key to making documentation effective, and team members should be encouraged to work together to create and maintain the wiki.