DevOpsCon Spring 2019 Keynote -- Operations: the last Mile for DevOps

Key takeaways
  • Low trust: Operations teams often lack the trust and autonomy to take action, leading to delays and inefficiencies.
  • Excessive toil: Operations teams spend too much time on repetitive, manual tasks that could be automated, reducing their capacity for innovation and improvement.
  • Silos: Operations teams are often siloed from other teams, leading to miscommunication, duplication of effort, and slow decision-making.
  • Queues: Operations teams rely on queues to manage work, which can lead to bottlenecks, delays, and lost context.
  • Lack of self-service: Operations teams often lack the ability to self-serve, relying on other teams for access, approvals, and resources, which can slow down progress and create dependencies.
  • Conventional wisdom: Operations teams often follow conventional wisdom about how to solve problems, which may not be effective in the modern, fast-paced environment.
  • Focus on deployment: Operations teams have traditionally focused on deployment, neglecting the importance of post-deployment monitoring and maintenance.
  • Lack of funding: Operations teams often lack the funding and resources they need to invest in automation, tooling, and training, which can lead to inefficiencies and burnout.
  • Resistance to change: Operations teams may be resistant to change, preferring to stick with familiar tools and processes, which can hinder innovation and progress.
  • Lack of measurement: Operations teams often lack the metrics and data they need to measure their performance and identify areas for improvement.