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Operations: the last Mile for DevOps | Damon Edwards
Unlocking efficient operations through self-service empowerment, reduced toil, and trust.
- Context switching is a major problem in operations: Meetings, interruptions, and escalations lead to disconnection from the problem.
- Silos and queues create barriers: Checks, approvals, and handoffs lead to wasted time and reduced productivity.
- The four horsemen of operations apocalypses: Low trust, excessive toil, silos, and queues cause problems and hinder progress.
- Self-service operations can help: Empowering teams to take action and rely on each other can reduce toil and improve outcomes.
- Operations needs to shift left: Moving decision-making and execution closer to the problem can improve responsiveness and reduce queues.
- Reducing toil is key: Toil is time spent on non-value-added work, and reducing it can free up resources for engineering work.
- Operations teams need autonomy and trust: Giving teams the ability to make decisions and take action can improve performance and reduce toil.
- Ticket-driven processes can be limiting: Encouraging self-service and rethinking ticket-driven processes can help reduce toil and improve outcomes.