SysAdmin to SRE: creating Capacity to make tomorrow better than today | Damon Edwards

Create capacity for tomorrow by evolving from SysAdmin to SRE, eliminating toil and leveraging automation, self-service, and empowered teams to prioritize the business needs.

Key takeaways
  • SysAdmins to SREs: creating Capacity to make tomorrow better than today
  • Traditional operations thinking is not effective
  • Focus on toil, a naturally occurring force in operations work
  • Toil is repetitive work, and it’s important to eliminate it
  • Introduce SRE teams that have the ability to regulate their workload
  • Self-service is a way to empower teams to work without relying on others
  • Automation and procedures can be used to replace manual work
  • Focus on the principles of SRE: pull-based, localized, and governed
  • Use service-level objectives (SLOs) with consequences to prioritize work
  • Empower teams to make their own decisions, without needing to escalate to others
  • Prioritize the needs of the business, and eliminate toil to make way for new work
  • Monitor and measure work to improve process and reduce toil