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Build a data-driven on-call workflow for your team with atomic habits Bianca Costache LeadDev London
Build a data-driven on-call workflow by understanding why issues happen, replacing bad habits, and empowering your team to take ownership of on-call challenges.
- Build a data-driven on-call workflow by understanding why on-call issues happen
- Create a designated on-call backlog to prioritize action items
- Replace bad habits with new ones, such as collecting on-call data
- Provide cues for taking action, including alerts and incident reports
- Make it obvious: share incident data and charts to inform decisions
- Make it attractive: pair on-call tasks with meetings or other responsibilities
- Make it easy: simplify workflows and reduce complexity
- Reflect on results and improve the on-call workflow iteratively
- Empower team members and leaders to take ownership of on-call challenges
- Foster a culture of collaboration and continuous improvement
- Break down on-call challenges into smaller, manageable tasks
- Identify and address knowledge gaps and dependencies
- Create a shared understanding of technical systems and workflows
- Celebrate small wins and milestones in on-call workflow improvement
- Continuously test and validate on-call workflow changes
- Review and reflect on on-call statistics and metrics regularly
- Provide opportunities for team members to learn and grow
- Leverage on-call data to inform product and service development decisions