Chatbots Suck | Dr. Pieter Buteneers

Uncover the limitations of chatbots: restricted scope, keyword reliance, lack of conversational design, overfitting, vulnerability to noise, need for human intervention, and inability to handle complex queries or emotions.

Key takeaways
  • Chatbots are often limited in scope and can’t handle complex or emotional queries.
  • They rely on keywords and rules, which can lead to misunderstandings and frustrating user experiences.
  • Chatbots often lack conversational design, making interactions stiff and robotic.
  • Overfitting on training data can lead to poor performance in production.
  • Chatbots can be easily fooled by adding noise to input, making them unreliable.
  • Human intervention is often required to resolve issues, negating the purpose of automation.
  • Chatbots struggle to handle sarcasm, sentiment, and context, leading to inappropriate responses.
  • They can be annoying and intrusive, especially when they pop up at inconvenient times.
  • Chatbots are not suitable for tasks that require empathy, creativity, or problem-solving skills.
  • They can be expensive to develop and maintain, and the ROI is often questionable.