Code Commerce@Home - Stephenie Landry

Amazon Fresh innovates grocery shopping with seamless experiences, increased capacity, and convenience, adapting to the pandemic's permanent shift in consumer behavior.

Key takeaways
  • The hardest thing in business is making sure everyone has a great experience, and that’s what we’re obsessively focused on at Amazon.
  • Quality is extremely important in grocery delivery, and we’re constantly working to improve it.
  • The pandemic has forced trial and usage of online grocery shopping, with over 100% year-over-year growth in Q2.
  • Labor was a huge challenge during the pandemic, and we’re working hard to support our employees and keep them safe.
  • Social distancing put a constraint on our operations, but we were prepared and adapted quickly.
  • We’re focusing on building more capacity and increasing our ability to deliver groceries to customers.
  • Online grocery shopping has become the new normal, and consumers are expecting a seamless experience.
  • We’re innovating to make grocery shopping more convenient and enjoyable, such as with the Dashcart and our new pickup service.
  • Amazon Fresh is a unique business that requires a lot of innovation and technical expertise.
  • We’re not just a grocery delivery service, we’re building a platform that integrates physical stores with online shopping.
  • The pandemic has accelerated the growth of online grocery shopping, and we’re seeing a permanent shift in consumer behavior.
  • Consumers are willing to pay a premium for convenience and high-quality grocery shopping experiences.
  • We’re focusing on financial sustainability and profitability, while also prioritizing customer satisfaction and experience.
  • The pandemic has highlighted the importance of racial justice and equality, and we’re committed to addressing these issues within our organization.
  • We’re constantly researching and innovating to improve the grocery shopping experience, including using technology like computer vision to make it easier and more efficient.
  • We’re committed to reducing food waste and making grocery shopping more sustainable.
  • Amazon’s competitive advantage in grocery shopping is our ability to integrate online and offline shopping experiences seamlessly.
  • We’re seeing significant growth in online grocery shopping, particularly in cities and dense urban areas.