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Marisa Martín Serrano - Platform teams: Applying Lean practices to reduce their Operational workload
Apply Lean practices to reduce platform team operational workload, identifying waste, prioritizing improvements, and achieving 20% service support reduction through continuous improvement.
- Lean practices can be applied to reduce operational workload of platform teams.
- Identifying value streams and visualising them with a map can help identify waste.
- The FMEA technique can be used to identify potential failures and prioritize improvements.
- Reducing service support by 20% through continuous improvement can be achieved.
- Focus on 20% of the causes that account for 80% of the effects.
- Platform teams spend most of their capacity on operation tasks.
- The most impactful actions are those that deliver value to users.
- Backstage is a powerful tool for platform teams, especially for those with a lot of complexity.
- Cultural shift is necessary for lean and continuous improvement.
- Flow and batch sizes are important considerations for continuous improvement.
- Red flag: not tracking total workload, only considering a subset of work.
- Pareto principle can help identify most impactful actions.
- Automation and visualisation are key for continuous improvement.
- Importance of upstream first thinking in improving processes.
- Need for a complete understanding of the system before trying to improve it.
- Red flag: not having a steady flow of value.
- Importance of taking a proactive approach to improvement.
- Need for a cultural shift to focus on what is important, not just urgent.
- Power of the FMEA technique in identifying root causes and prioritizing improvements.
- Importance of defending against firefighting and creating a culture of continuous improvement.