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Rise of AI Virtual Chat Customer Experience | 25.02.2021 | in Partnership with AWS
Explore the rise of AI virtual chat customer experience and learn how AI can augment human capabilities, automate tasks, and bridge the gap between digital natives and traditional enterprises.
- A digitized, holistic approach is necessary for companies to thrive in the AI era.
- AI can automate routine tasks, freeing up humans to focus on more complex, creative work.
- The B2B market is struggling to adopt AI technology at scale, with many companies taking a “do-it-yourself” approach.
- Deep tech startups need support to grow and scale, with universities and governments playing a crucial role.
- Europe is at risk of losing its competitiveness in the global tech market, with China and the US dominating the landscape.
- Automation is key, but human touch is still needed to ensure successful implementation of AI.
- The rise of remote work has changed the way we interact, with AI playing a crucial role in virtual customer service.
- Germany is an export-driven nation, and politicians are hesitant to press for change in the tech industry.
- AI can help bridge the gap between the digital natives and traditional enterprises, but adoption is slow.
- The importance of a clear spin-out concept for university technology cannot be overstated.
- Europe needs to focus on developing its own deep tech ecosystem, rather than relying on foreign investment.
- AI can augment human capabilities, making them more efficient and effective.
- The global tax system needs to be reformed to reflect the changing nature of work and commerce.
- AI can help small and medium-sized enterprises (SMEs) compete with larger corporations, but adoption is crucial.
- The role of AI in customer service is crucial, with chatbots and virtual assistants playing a key role in the future of customer experience.